Troubleshooting

Most problems are caused by notifications, a missing connection, or data that stays on one device.

Reminders aren't showing

Turn on Notify me before class in More ▸ Settings.
Allow MySched notifications in your device settings.
On iPhone and iPad, the number of scheduled notifications is limited. See Reminders.

If reminders may be late on Android, also check battery settings.

My schedule looks empty or out of date

If you see an offline message, MySched is showing saved data. Reconnect, open the app, and pull down to refresh. See Sync & offline.

My tasks or attendance aren't syncing

Sign in on both devices with the same account.
Open MySched on both devices while connected.
Wait for the sync to finish. Your changes stay on the device if the connection fails and can sync later.

My grades or exams don't sync

Grades and exams sync only when you are signed in and the app is active. Open MySched on both devices while connected.

Class notes, Study Plan suggestions, and import drafts stay on the device where you made them. Export your data from More ▸ Profile or Settings if you need a copy. See Account & privacy.

The plan needs open tasks and free time. Exams mode uses actual upcoming exam records, so check the exam's date and time in Tasks and make sure there is free time before it starts. See Study Plan.

My import didn't detect any classes

Use a clear image that shows the full schedule table. If it still finds nothing, paste the timetable text or add the classes by hand. See Import.

The AI reader is missing, busy, or rejected my screenshot

AI is optional. The on-device reader and manual entry still work.
Wait a moment before trying again if AI is busy or you have reached a usage limit.
Choose fewer, clearer images.
Keep the local result, paste the timetable text, or add classes manually.

See AI schedule reader for consent and privacy details.

Import created duplicate classes

Stop before saving and remove duplicate rows from the review screen. If they are already saved, open More ▸ Manage schedule and check whether you added to the existing schedule instead of replacing it.

Remove only the duplicate classes you own. For official classes, fix the source schedule or change the section. If duplicates appeared after using two devices, let both devices finish syncing before deleting them again. See Sync & offline.

I shared screenshots to MySched, but the app did not open

Open MySched manually from Photos or Files and continue the waiting import. If the images are no longer there, start the import again from + ▸ Import schedule.

Widgets use the last data MySched gave them. Open the app, reconnect if needed, and refresh the schedule. See Widgets & controls.

Check spam and other email folders.
Use Resend code after the short wait.
Check that the email address is correct.

A permission was denied

Open your device's settings for MySched and turn the permission back on if you want that feature.

On iPhone and iPad:

notifications: Settings ▸ Notifications ▸ MySched;
location, Calendar, or Reminders: Settings ▸ Privacy & Security;
Live Activities: the MySched page in the Settings app.

On Android, open Settings ▸ Apps ▸ MySched ▸ Permissions or the notification settings.

You can still use the schedule without optional permissions. See Permissions.

I chose the wrong school, term, or section

Open More ▸ Manage schedule. Use Change section for another section in the same official schedule, or choose another school and term to replace the source. Review the classes before saving.

If your school or section is not listed, use a screenshot, pasted text, PDF, or manual import. Save a Custom school when the school is absent, then request the school for directory review.

Account deletion failed

Deletion needs a connection. Reconnect, reopen MySched, and try More ▸ Profile ▸ Delete Account again.

If the account still signs in afterward, send a support request from the account email. Do not send your password or verification code.

A shared link opened the website instead of MySched

Open MySched and use Join with code when Classmates is available, or copy the code from the link. The website is a safe fallback when the app is not installed or cannot open the link.

If Classmates is unavailable, ask the sender for a schedule image. See Sharing.

My data disappeared after sign-out or reinstall

Signing out or deleting the app clears local data. After signing in again, your saved schedule, tasks, attendance, custom classes, grades, and exams can return from sync.

Class notes, Study Plan suggestions, and import drafts stay on one device and do not return after sign-out or reinstall. Restore them from an earlier Export My Data file if you kept one. See Account & privacy.

Open MySched during the same week so it can import the saved check-in. See Attendance.

The Live Activity didn't start on its own

On iPhone and iPad, turn on Show automatically in More ▸ Settings. Open Dashboard while the class is in progress if it still does not appear. Live Activity delivery depends on iOS settings and is not guaranteed. See Live Activities.

Android does not use Live Activities. Check the ongoing-class notification or a MySched widget instead.